We want you (and your plants) to be totally happy with your order from Plantastic by Daley! If something’s not quite right, we’re here to help.
As many of our products are handmade and made-to-order, we do not offer refunds for change of mind. Please read listings carefully and reach out before purchasing if you have any questions!
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:
We'll assess the situation and offer:
We may ask for the product to be returned before issuing a refund or replacement.
If a return is approved, you’ll be provided with return instructions. Return postage costs are the buyer’s responsibility unless the item was faulty or incorrect.
Approved returns must be sent back within 7 days of return approval.
Custom and personalised items (including made-to-order stakes, trellises, and terrariums) are non-refundable, unless they arrive damaged or incorrect.
We are not responsible for delays caused by postal services once items are shipped. If you're concerned about timing, choose Express Post and leave us a note with any deadlines.
If you’re unsure or need help, we’re just an email away:
📧 plantasticbydaley@gmail.com
Because nothing says Merry Christmas like a living gift! 🌲
It’s the most wonderful thyme of the year and our workshop’s as busy as a bunch of elves in the greenhouse! Orders may take a little longer to ship. Thanks for your patience and plant-tastic support!
